FAQs
Orders ship Monday to Friday excluding US Federal holidays.
Free delivery on orders $75+
Estimated delivery within 3 – 7 business days.
Express Shipping | $16.95
Estimated delivery within 2 business days.
Our orders are shipped the same day if ordered before 1pm EST Mon-Fri. We do not offer this on weekends.
- Deliveries to Alaska, Hawaii and Puerto Rico may be delayed.
- Delivery to PO Boxes is not available (although can be used for billing addresses).
- Deliveries to APO/FPO addresses are sent via USPS Priority. Due to military handling time, delivery to some destinations may take up to 21nus business days.
please allow for additional shipping time currently due to extra safety messages around COVID-19.
Once your order has been shipped from our warehouse, you will receive an email notification with tracking information.
Please note you will not get tracking information until your order is processed and shipped, please allow for additional processing time currently due to extra safety messages around COVID-19.
We apologize for any inconvenience if you are missing any item/s from your order or received an incorrect item. If this should happen please contact our customer care team immediately so we can resolve the issue.
Delivery information. Mysentir.com offers nationwide delivery. Free and express shipping conditions
Returns information – How do i return an item? returns conditions – Mysentir.com
We at SENTIR want you to be completely satisfied with your purchase. If you are not totally satisfied, just send it back in its condition “as shipped” to you, within 30 days from the date of receipt for an exchange or a refund for the price of the item.
No returns will be allowed and all sales are final after the 30-day return period.
We are unable to accept or process any returns received by us after 90 days from the date of the customer’s original receipt of the item.
How Do I Return an Item?
Step 1: Send us an email to:[email protected] with your order number and the reason you want to return the item.
Step 2: Package your return: If possible, use the original packing and completely remove or cover the original shipping label. Seal the package securely with packaging tape.
Step 3: Shipping your return to:
Market Group
1711 Bergenline Ave
Union City NJ 07087
Phone 646-262-0008
Refunds are issued to the original method of payment. Credit/debit card transactions are refunded back to the credit/debit account. It may take up to two billing cycles for the credit to appear on your statement.
All Scratch and Dent items are advertised as “non-returnable.” The defect in the merchandise is clearly advertised. If the item’s defect is greater than advertised, we will allow you to return the item, but the Customer Experience Team must authorize returns on all Scratch and Dent items.
If you want to return a Scratch and Dent item, you must contact us at: [email protected]
Upon receipt of your return, processing normally takes up to five (30) business days for the Return Department to complete credit of your refund to your method of payment.
After the transaction is finalized from SENTIR to your financial institution, the financial institution must post it to your account. Generally, this is processed within seven business days. Depending on their policies, posting may take up to thirty (30) days from the date we returned it to your financial institution. SENTIR is not responsible for the posting policies of your financial institution. If you have questions, contact your financial institution directly.
At SENTIR we don’t play about the quality of our pieces. We don’t say our jewelry is waterproof for the sake of marketing purposes – we actually mean it. So, if your jewelry loses the color under one year since they were purchased we will immediately send store credit on the value payed for the item. All you have to do is to send an email to our customer support – service@my sentir.com The golden tone may turn slightly darker after wearing but it’ll not fade. The one year warranty doesn’t cover jewelry breakages, wear and tear or scratches
